Ghost Town No Longer

NKEplus — Completed 2009

BACKGROUND

Before NKE, nursing shift changes rarely involved patients. In fact, many patients described hospitals as a “ghost town” during shift changes. But even after NKE was established, nurses giving reports at the beside were getting interrupted and getting pulled out of patient rooms to respond to care needs.

"If you really want to help, can you make sure no patients need pain meds at the beginning of my shift?"
Med/Surg RN

SOLUTIONS

NKEplus builds on NKE by incorporating proactive measures to structure and support nurses
during the essential but often chaotic time during shift changes. It involves:

IMPACT

In 2011, NKEplus was rolled out in all Med-Surge units at all Kaiser Permanente hospital-based regions. As of 2013, in regions like Southern California, it has also been adapted locally and spread to ICUs, NICUs, PICUs, L&D, PP, and Peds. Local medical centers are starting to use NKEplus as a platform to explore ways to reduce waste and involve physicians.